1. Introduction
At N & P Focus Pty Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our website www.npfocus.com.au (“the Website”).

2. What Information We Collect
We collect basic personal information you voluntarily provide, such as your:

  • Name

  • Phone number

  • Email address

  • Any details provided via forms on our website

We do not collect sensitive information.

3. How We Collect Data
We collect data through:

  • Contact forms

  • Cookies and similar technologies

  • Analytics tools and advertising platforms

4. Use of Cookies & Tracking Tools
We use cookies and third-party tools to:

  • Analyse and improve website performance

  • Personalise your experience

  • Prevent fraud

  • Run targeted advertising campaigns

5. Microsoft Clarity & Advertising
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

6. How We Use Your Information
We use collected information to:

  • Respond to your inquiries

  • Provide quotes or services

  • Improve the Website and services

  • Conduct marketing and advertising

7. Disclosure of Information
We do not sell or rent your personal information. We may share data with:

  • Trusted service providers (e.g., hosting, analytics)

  • Legal authorities if required by law

8. Data Storage & Security
We take reasonable steps to secure your personal data from misuse, loss, or unauthorized access. However, no system is entirely secure.

9. Your Rights
Under the Australian Privacy Act, you may:

  • Request access to your personal data

  • Ask for corrections to inaccurate information

  • Lodge a complaint if you believe your data has been mishandled

To contact us, email: info@npfocus.com.au or call 0475 899 899.

10. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date”.

Effective Date: June 11, 2025